Terms & Conditions

1. General

• By booking a class, using the studio, or purchasing from the studio, you agree to these Terms & Conditions.

• The studio reserves the right to update or amend these Terms & Conditions at any time.

• The studio may refuse service to anyone who does not comply with studio rules or behaves in an unsafe or disruptive manner.

 

2. Bookings & Payments

• All classes, workshops, and memberships must be paid for in full prior to attendance unless otherwise agreed.

• Bookings are confirmed only once payment has been received.

• Prices are subject to change without notice.

 

3. Cancellations & Refunds

 

Student Cancellations

• Cancellations made 7 days or more before the scheduled class or course start date may be eligible for a refund minus an administration fee (which can vary depending on the price of the course, but can be up to 20% of the original fee) or for studio credit, which can be used for a later date.

• Cancellations made within 7 days of the scheduled class, late cancellations, or failure to attend (no-shows) are non-refundable.

 

Missed Classes

• Missed classes cannot be made up and are not eligible for refunds or credits, regardless of reason. 

 

Studio Cancellations

• The studio reserves the right to cancel or reschedule classes due to low enrolment, illness, or unforeseen circumstances. In this case, a reschedule or refund will be offered.

• For multi-week courses, if a session needs to be rescheduled, alternative options will be provided, and once multi-week courses have started, they are not eligible for a refund.

• Where possible, classes may be rescheduled

• Refunds will not be issued for cancellations or disruptions related to COVID-19 or other public health matters; studio credit or rescheduling may be offered at the studio’s discretion.

 

4. Classes & Studio Use

• Participants must follow all instructions given by studio staff at all times.

• Proper use of tools and equipment is required. Any damage caused by misuse may be charged to the participant.

• Children must be supervised at all times unless enrolled in a specific supervised class.

• The studio is not responsible for personal belongings lost or damaged on the premises.

 

5. Health & Safety

• Pottery involves physical activity and use of equipment. Participation is at your own risk.

• Please inform staff of any medical conditions, injuries, or allergies prior to participating.

• Closed-toe shoes are required in the studio. Long hair must be tied back.

• The studio is not liable for injuries resulting from failure to follow safety instructions.

 

6. Clay, Glazing & Firing

• Due to the nature of ceramics, no guarantees can be made regarding finished pieces.

• Items may crack, warp, or break during drying, firing, or glazing. This is a normal part of the ceramic process.

• The studio is not responsible for loss or damage to work during firing.

• Only studio-approved clay and glazes may be used unless otherwise agreed.

• Unclaimed finished work must be collected within 8 weeks of notification. After this time, the studio reserves the right to dispose of or recycle items.

 

7. Firing Services 

• Firing fees must be paid before work is fired.

• Work must be clearly labelled with the participant’s name.

• The studio reserves the right to refuse to fire work that is deemed unsafe or unsuitable for the kiln.

• The studio is not responsible for loss or damage to work during firing

 

8. Retail Purchases & Gift Cards

• All retail pottery sales are final unless items are faulty.

• Gift cards are non-refundable and must be used by the expiry date stated.

• Lost or stolen gift cards cannot be replaced.

 

9. Photography & Social Media

• The studio may photograph or film classes and finished work for promotional purposes.

• Please notify staff if you do not wish to appear in photos or videos.

 

10. Liability

• To the fullest extent permitted by law, the studio is not liable for any loss, damage, or injury sustained while on the premises or participating in studio activities.

 

11. Acceptance of Terms

• Participation in any studio activity constitutes acceptance of these Terms & Conditions.

For any questions, please contact studio staff prior to booking or attending.